Terms, Conditions and Payment
1) After receiving your booking request,
one of CGT experienced travel agents will be assigned to assist
you in building a pleasant travel plan that best suits your
2) The final booking will be processed and
be secured only upon the receipt of a non-refundable deposit
of $80 ($100 for the booking of Yangtze River Cruise) from
you. Your balance is to be due at least 15 days prior to departure.
3) It is highly recommended that your tour
reservation with Yangtze River Cruise be made 40 days prior
to the actual traveling date while others can be made 30 days
prior to the actual traveling date. A full payment by credit
card is required at the time of your last-minute booking made
within 15 to 1 day prior to the actual traveling date.
4) When your booking is confirmed, you will
receive a confirmation letter from CGT that the proposed flights,
hotels, and tours are available. If any conditions should
change after the confirmation, CGT reserves the right to make
changes and provide you with the similar alternative options.
We would deeply regret your decision to
cancel your trip to China, however we realize that there are
many valid reasons that this can happen.
In the event of cancellation we will refund any payment made
to CGT less any cancellation fee that is applicable. With
in 14days of our receipt of your written cancellation request.
The cancellation fee will be calculated
No less than 30 days before departure: $50
30 to 21 days before departure: $90
20 to 7 days before departure: $150
6 to 3 days before departure: 50% of the full payment.
2 to 0 days before departure: 100% of the full payment.
No-show travelers will be charged 100% of the full payment
After the trip has commenced, we are unable
to refund any amount for unused services due to your early
departure, late arrival, or missed days on tours.
Special Notes For Yangtze River Cruise:
the payment for the Yangtze River Cruise can not be refunded
if the cancellation notice is received less than 35 days prior
to the date of the cruise.
Alteration of Itinerary
Alternations to your itinerary before the
booking is processed are happily processed free of charge.
We want to provide the best tour possible for you. Alterations
after you have received your booking confirmation letter will
attract a fee of $25.00 per request.
CGT reserves the right to modify the itinerary
of the tour if air schedule or surface transportation changes,
and/or events beyond its control make such alteration necessary.
In this event, any of the increase or reduction of the tour
cost will be calculated and charged accordingly. If the tour
has is to be changed at the request of the client/s, the client
will be required to pay any additional cost in advance.
All clients must be in possession of a valid
passport and necessary visas or permits at the commencement
of travel. All such documentation is the sole responsibility
of the client. Your travel advisor may assist you in applying
for the necessary travel documentation upon request. CGT accepts
no responsibility or liability whatsoever for the failure
of clients to obtain appropriate documentation.
Clients should take into account all international
travel risks and familiarize themselves with health requirements
applicable to the areas they intend to visit. The client is
solely responsible for checking the safety and security conditions,
vaccination, and other health requirements of governments
in countries visited or transited. Travelers to Tibet are
required to provide a doctor's certificate stating that the
he/she is fit to travel and his/her blood pressure and heart
condition are normal. This is a necessary requirement because
of the possible effects that the very high altitude may have
on certain people.
In accordance with regulations of the General
Administration of Civil Aviation of China, the free baggage
allowance within China is 20kg for the economy class, 30kg
for the business class, and 40kg for the first class, plus
limited carry-on luggage. Excess baggage charges are the sole
responsibility of the client. Regulations within China specify
that all suitcases must have a locking device attached. Failure
to follow this regulation may result in refusal by airport
staff to load suitcases onto the aircraft.
CGT tour packages include China Life Tourist
Accident/Casualty Insurance up to a maximum of $29,000 provided
free of charge as part of our package. We still highly recommend
that you purchase full coverage travel insurance from you
country of origin. Insurance provided by CGT is not applicable
where only hotel or flight booking are purchased through CGT.
Complaints and Claims
Shall you feel unsatisfied with any service
CGT has provided, please notify your local tour guide or your
travel advisor immediaitly to avoid the potential for similar
problems happening again during your trip.
In the event of a complaint or claim for
compensation, you must inform us by email, regular mail, or
facsimile in writing within 15 days from the end of your tour.
Relevant receipts and substantiating evidence must be attached
to the letter of claim. CGT will not be liable for any claims
made later than 15 days after the completion of your tour.
You can contact CGT via the web form from
www.triptoguilin.com, email, fax, or phone. If for any reason,
you fail to receive any reply from CGT in regard of your tour
status within 48 hours from the time you submitted the request
for booking, modifying, or canceling a tour, please contact
CGT immediately to ensure that we are able to deal with your
enquiry under the terms of our Terms and Conditions.
CGT shall not be liable for any loss, injury,
or damage to person, property in connection with climatic
conditions, sea fire, breakdown of machinery or equipment,
acts of government or other authorities, wars whether or not
declared, civil disturbances, strikes, riots, thefts, epidemics,
quarantines, medical or customs regulations, terrorist activities,
or any other actions, omissions or conditions beyond CGT 's
control. Neither CGT nor any of its affiliates or subsidiaries
shall be or become liable or responsible for any additional
expenses of liability sustained or incurred by the tour member
as a result of any of the aforementioned causes.
CGT shall not be responsible for any wrongful
or negligent acts, omissions, or the failure of any equipment
operated by any suppliers such as transportation carriers,
cruise, and hotels, or any other party not directly owned
or controlled by CGT.
CGT is not responsible for clients failure
to comply with customs regulations.
CGT is not responsible for the stolen and
lost of any customers valuables items of tourists that is
due to the negligence of the customer.
CGT reserves the right to substitute hotels,
flights, or cruise ships, to alter itineraries, or to cancel
the tour prior to departure. If CGT has cancelled any tour
prior to the commencement of the tour, CGT is liable for a
full refund of the money received by CGT.
Many of CGT tour packages include activities
which require care attention. Such activities include boarding
and going ashore from boats, climbing hills and entering and
exiting tombs and caves etc. You will receive help and advice
from our representatives but all activities are undertaken
at your own risk. CGT, its employees and agents cannot be
responsible for any action or event that occurs after its
said employees and agents have exercised their duty and taken
the necessary care.
CGT reserves the right to modify or rescind
the terms and conditions in whole, or in part at any time
with or without notice.